Help Center - Capital Building Society

Visit our application page, fill your details, and submit documents. Our team will review within 48 hours.

Valid ID, proof of income, bank statements, and proof of residence.

Applicants must be 18+, have a verifiable income, and a good credit history.

Early repayment is allowed. Fees may apply depending on your loan type.

Typically 48–72 hours after submission of all required documents.

You can have multiple loans but your total liability must meet approval criteria.

Loan limits depend on type and applicant’s income. Contact support for exact limits.

Check status through your account dashboard or contact support.

Common reasons: insufficient income, poor credit score, incomplete documents.

Yes, joint applications are allowed for certain loan types.

Loans can be cancelled before disbursement. Contact support for guidance.

You can resubmit after addressing the rejection reasons.

Rates depend on loan type and duration. Visit rates page for details.

All fees are disclosed upfront. No hidden charges.

Late payments incur a nominal fee; details are in your loan agreement.

Some loans may have prepayment charges; check your agreement.

We use daily reducing balance method for most loans.

Processing fees are applied at the time of loan approval.

Both options are available depending on loan type.

Use our online calculator or contact support for a personalized quote.

APR includes interest plus any processing fees, giving total cost.

International loans may include foreign exchange charges if applicable.

Click “Forgot password” on login page and follow the instructions.

Use strong passwords, enable 2FA, and avoid public Wi-Fi for login.

Immediately contact support if you notice unusual account activity.

Update your profile in the account dashboard or submit verification documents if needed.

We support 2FA via email or authenticator apps for enhanced security.

Your data is encrypted and used only for loan processing and compliance.

Accounts deleted within 30 days can be restored by contacting support.

For security, sessions automatically log out after 15 minutes of inactivity.

Accounts may be suspended for security reasons. Contact support for assistance.

Statements can be downloaded from your account dashboard in PDF format.

Our services are available in over 50 countries. Contact support for eligibility.

We support multiple currencies depending on your country of residence.

Loans and repayments can be done internationally. Transfer fees may apply.

24/7 support available via email, phone, or live chat.

We provide support in English, Spanish, French, German, and more.

Support and approvals are handled according to your local time zone.

We comply with international tax regulations for cross-border loans.

Promotions may vary by country. Check our site for local offers.

We partner with local banks for seamless transactions in each country.

Eligibility depends on residency, income, and credit evaluation in your country.

Need More Help?

Contact Live Support

Choose whats right for you

01. Apply Online

Start your financing journey by submitting an online loan application through our secure digital platform.

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02. Complete Form

Accurately fill in your personal, business, and financial details. Providing complete and precise information...

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03. Submit & Verify Documents

Upload all required supporting documents such as identification.....

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04. Get Approved & Receive Funds

Once your application and documents are verified, your funds will be disbursed....

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